Terms and conditions of use

1. Preamble

These terms and conditions (hereinafter the « Terms ») govern the use of the Photoweb Cloud service, accessible from photowebcloud.fr and its associated applications.

By creating an account or using the service, you acknowledge that you have read, understood and accepted these Terms in full. If you do not agree with any of these provisions, you must refrain from using the service.

2. Site publisher

Photoweb SAS

RCS Grenoble — 428 083 703

Intra-Community VAT: FR0E428083703

Registered office: ZAC Vence Ecoparc, 1 rue des Platanes, 38120 Saint-Égrève

Hosting: Photoweb SAS — France

3. Registration and account

Registration for the Photoweb Cloud service is open to any natural person of legal age or, with the prior authorisation of their parents or legal guardians, to any minor. Where a minor registers, the parents or guardians become responsible for ensuring compliance with these Terms.

The user undertakes to provide accurate, truthful and up-to-date information when registering, and to update it should anything change. Photoweb Cloud may use these contact details to send you communications relating to the service or promotional offers, in accordance with our privacy policy.

Your login credentials are strictly personal. You are responsible for keeping them confidential and for any activity carried out from your account.

4. Orders, prices and payment

Photoweb Cloud offers two categories of plan:

Hosting and sharing plans: storage of your photos and videos, private album sharing, mobile and desktop apps.
Printing services: prints, photo books, posters and other products from the Photoweb lab.

Order confirmation

Every order is subject to electronic confirmation. Once confirmed, it becomes irrevocable. The documents exchanged (confirmation email, invoice) are archived and constitute evidence, in accordance with articles 1366 et seq. of the French Civil Code.

Prices and payment

The applicable prices are those displayed on the date and time the order is confirmed. All prices are stated in euros, inclusive of French VAT. Payments are accepted by bank card and PayPal. The order is confirmed once approved by the payment centre; a card refusal results in its automatic cancellation.

Automatic renewal

Photoweb Cloud subscriptions renew automatically on expiry, unless deactivated beforehand from your « My account » area.

In accordance with article L215-1 of the French Consumer Code (Code de la consommation), Photoweb Cloud will inform you in writing, no earlier than three months and no later than one month before the term, of the option not to renew your subscription. Should you not be informed within these time limits, you may terminate free of charge and obtain a refund of any sums paid in advance, within thirty days.

5. Right of withdrawal

How do I cancel my Photoweb Cloud subscription?

If you wish to exercise your right of withdrawal, simply click the « Cancel my subscription » link, then complete the form by selecting the reason « Withdrawal request – Photoweb Cloud ».

Our Customer Service will process your request within a maximum of 14 days.

In accordance with the applicable regulations, you have a period of 14 days from the date of subscription to exercise your right of withdrawal.

Where withdrawal is exercised within this period, Photoweb will refund the amount of your subscription. This refund may be reduced by the value of any discounts you have benefited from as part of Photoweb Cloud.

The amount refunded will therefore correspond to the price of the subscription, less any benefits already used.

Beyond the statutory 14-day period, your subscription may be cancelled at any time; however, no refund can be issued.

Cancel my subscription

For printing orders

In accordance with article L221-28 of the French Consumer Code, the right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised (prints, books, posters). The period runs from the moment the payment is confirmed.

6. Intellectual property and acceptable use

Ownership of the site

All the elements making up the Photoweb Cloud site (text, graphics, code, trade marks, logos) are the exclusive property of Photoweb SAS or its partners. Any reproduction, modification or distribution, other than for strictly personal and non-commercial use, is prohibited without prior written authorisation.

Your content

Your photos, videos and albums remain your exclusive property. By uploading them to Photoweb Cloud, you grant us only the permissions strictly necessary to provide the service (storage, display, preview generation, printing at your request). No other use is made of them.

Acceptable use

As a user, you undertake not to:

Publish content infringing copyright, image rights or the privacy of third parties.
Upload files containing viruses, malicious code or anything liable to damage the service.
Attempt to access accounts or data that do not belong to you.
Use robots, scripts or automated extraction tools without prior written authorisation.

Any material breach of these obligations may result in the immediate suspension or deletion of your account, without notice or refund.

7. Termination, inactivity and death

Termination on your initiative

You may delete your account at any time from the « My profile » section, via the « Deletion request » button. Deletion is confirmed by email within a maximum of 7 days. All your content and data is then permanently erased. No refund is due for the current subscription. The freed-up username becomes available again for another user.

Prolonged inactivity (free accounts)

Free accounts with no new file upload for 6 consecutive months may be deleted. We will always notify you by email before any files are destroyed, so that you can take action.

Death of the account holder

On production of the death certificate, the account is deactivated. Any transfer of content to the beneficiaries requires an affidavit of inheritance (acte de notoriété) drawn up by a French notary and a copy of their identity document. In accordance with the French Data Protection Act (loi Informatique et Libertés), the content is then permanently deleted.

Termination on our initiative

In the event of a material breach of these Terms (in particular paragraph 6), Photoweb Cloud reserves the right to suspend or delete your account as of right, without notice or compensation, and without prejudice to any other remedy.

8. Printing service — specific provisions

Delivery time

In accordance with article L216-2 of the French Consumer Code, in the event of a delivery delay of more than 7 days beyond the agreed date, you may cancel your order free of charge by registered letter within 60 days.

Claims and warranty

Any claim must be submitted within 14 days of receipt of the products. Technical manufacturing defects are eligible. Colour variations and aesthetic defects related to the quality of the source file are, however, excluded. Photoweb will offer, depending on the case, a replacement, an improvement or a refund.

Limitation of liability

Photoweb Cloud's liability in respect of printing services is strictly limited to the value of the products ordered. Intangible and indirect damages (loss of opportunity, moral prejudice, etc.) are excluded.

9. Liability and warranties

Photoweb Cloud employs all reasonable technical and organisational means to ensure the availability, reliability and security of the service. However, owing to the very nature of the internet, no guarantee can be given that there will be no incidents, interruptions or losses whatsoever.

Backups: we recommend that you keep a local copy of your important files. Photoweb Cloud cannot be held liable for any loss or damage resulting from incorrect transmission, the act of a third party or an event of force majeure.

You undertake to indemnify Photoweb SAS for any loss, expense or damage (including reasonable legal fees) resulting from a breach of these Terms or from any unlawful activity carried out from your account.

10. Personal data

The processing of your personal data is governed by our privacy policy, which sets out the purposes, the retention period, hosting in France and all of your GDPR rights (access, rectification, objection, erasure, portability).

View the privacy policy

11. Applicable law and disputes

These Terms are governed by French law. Any legal action relating to their performance must be brought within one year of the triggering event.

In the event of a dispute, we invite you to contact us first via the help page to seek an amicable solution. Failing agreement, you may refer the matter to a consumer ombudsman or bring it before the competent court.

12. Changes to the Terms

Photoweb Cloud reserves the right to amend these Terms at any time, to reflect technical, organisational or regulatory developments. The date of the update appears at the top of the page. In the event of a substantial change, we will inform you by email at least 30 days before it takes effect, so that you can terminate your subscription if you do not accept the new conditions.

A question about these Terms?

Our French team is on hand to clarify any provision of these Terms.

Terms and conditions of use.